Right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

In the case of a contract for the supply of digital content which is not supplied on a tangible medium (downloads), the withdrawal period will expire after 14 days from the day of the conclusion of the contract.

Special note on the early expiry of the right of withdrawal

In the case of a contract for the supply of digital content which is not supplied on a tangible medium, the right of withdrawal also expires if we have begun to perform the contract after you have:

1. expressly consented to us beginning performance of the contract before the expiry of the withdrawal period, and
2. confirmed your acknowledgement that you lose your right of withdrawal by giving your consent once performance of the contract has begun.

To exercise the right of withdrawal, you must inform us of your name, your postal address and your email address and of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

• For physical goods: We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.
• For digital content: Your right of withdrawal for digital content expires early if you have expressly consented to us beginning performance of the contract before the expiry of the withdrawal period and you have confirmed that you lose your right of withdrawal by giving this consent.

In the case described above, partial or full refunds of the purchase price of digital products are at the discretion of the seller or may be granted as a gesture of goodwill.

– End of the statutory withdrawal information –