Spare parts service for our Advent calendars, engine kits and construction kits:

If a part of one of our Advent calendars, engine kits or construction kits is missing or broken, please let us know using the following forms:

Questions about our software:

Please tell us the full product name, its version number and the operating system you are using.

If you have problems with the serial number, please point this out right away.

We are also happy to receive your screenshots by email at service@franzis.de.

Please note that we reserve the right not to respond to incomplete requests.

Thank you for your help!

Your FRANZIS team